Frequently Asked Questions

What is the address of Mystic Lake Amphitheater?

The venue is located at 712 Canterbury Road, Shakopee, Minnesota 55379. It is situated within the Mystic Lake Casino Hotel complex, providing easy access via major highways.

How can I purchase tickets for events?

Tickets are available through the official Mystic Lake website, authorized ticketing platforms, or at the venue box office on event days, subject to availability. Prices vary by event and seating section.

What parking options are available?

Ample free parking is provided on-site at the Mystic Lake Casino Hotel lots. Arrive early to secure a spot, as spaces fill quickly for popular events. Shuttle services may operate from remote lots.

Are there age restrictions for attending events?

Age restrictions depend on the specific event. Some concerts require attendees to be 18 or older, while family-oriented shows may allow all ages. Check event details for requirements and identification policies.

What items are prohibited at the venue?

Prohibited items include weapons, outside food or beverages, large bags, professional cameras, and illegal substances. All bags are subject to search upon entry for security purposes.

Is the venue accessible for individuals with disabilities?

Yes, accessible seating, parking, and restrooms are available. Wheelchair-accessible entrances and companion seating can be requested during ticket purchase. Contact the venue in advance for specific accommodations.

What is the policy on inclement weather?

Events proceed rain or shine unless severe conditions pose safety risks. Ponchos are permitted, but umbrellas are not. Refunds or rescheduling depend on the event promoter’s policy.

Can I bring food and drinks into the amphitheater?

Outside food and beverages are not allowed, except for sealed water bottles. Concessions offer a variety of options inside the venue, including snacks, meals, and alcoholic drinks for those 21 and older.

What time do gates open for events?

Gates typically open one to two hours before the scheduled start time, varying by event. Arrive early to avoid lines and secure preferred seating in general admission areas.

Is re-entry allowed during events?

Re-entry is not permitted once you exit the venue. Plan accordingly for any needs, such as retrieving items from vehicles, to avoid being denied re-admittance.

What seating options are available?

The amphitheater offers reserved seating in covered areas and general admission lawn seating. Capacity is approximately 8,000, with views varying by section. Check the seating chart when purchasing tickets.

How can I get to the venue using public transportation?

Public transportation options include bus services from Minneapolis-St. Paul, with stops near the venue. Rideshare services like Uber and Lyft are also convenient, with designated drop-off points.

What is the bag policy?

Small bags and purses are allowed but must not exceed 12x12x6 inches. All bags are inspected at entry. Clear bags are recommended for faster security checks.

Is smoking permitted at the venue?

Smoking, including e-cigarettes, is prohibited in seating areas and indoors. Designated smoking zones are available outside the main amphitheater perimeter.

What happens if I lose an item at the event?

Lost and found is managed at the venue’s guest services booth during events. After the event, contact the Mystic Lake Casino Hotel lost and found department for inquiries.

Are there VIP or premium seating options?

VIP packages may include premium seating, lounge access, and amenities, depending on the event. These are available through the event promoter or official ticketing sites.

Can I tailgate before the event?

Tailgating is not permitted in the parking lots. However, the surrounding casino hotel offers dining and entertainment options for pre-event gatherings.